Gaining Co-operation

In today’s challenging business environment, it takes more than expertise and contacts to be successful. Professional knowledge and organisational contacts can become obsolete with the next change in technology or organisational structure.

Successful people rely on something much more permanent. They know how to get the co-operation of others. They know how to gain credibility, present their ideas, and minimise opposition. They know how to persuade others and get the results they want. They have the courage to tell it like it is - in a clear and constructive manner.

Successful people aren’t naïve. They also know conflict is inevitable. They know a high degree of conflict can impede progress, create unproductive tension, and waste large amounts of time and money.

This programme will give you the skills you need to get people to work with you instead of against you, for generating solutions, resolving conflict, and promoting harmony.

OBJECTIVES:

  • To understand what motivates co-operative effort
  • To learn strategies that influence others to accept your ideas
  • To give feedback in a positive and constructive manner
  • To acquire skills that turn negative resistance into positive response
  • To understand the effectiveness and appropriateness of five conflict resolution styles
  • To master the process of constructive conflict resolution
  • To know how to respond effectively to upset, demanding, or unrealistic people

SAMPLE PROGRAMME OUTLINE

GETTING OTHERS TO LISTEN

  • Acquiring a communication style that is taken seriously
  • Using nonverbal behaviours that command respect
  • Identifying accessibility builders

ENCOURAGING OTHERS TO COOPERATE

  • Understanding the co-operation principle
  • Satisfying co-operation prerequisites
  • Avoiding ineffective transactions
  • Enhancing your influence

MANAGING CONSTRUCTIVE AND DESTRUCTIVE CONFLICT

  • Knowing the causes of conflict
  • Resolving four types of conflict
  • Developing appropriate attitudes
  • Stopping 'dirty fighting' techniques

MASTERING CONFLICT RESOLUTION STYLES

  • Learning the behaviours of the five styles
  • Knowing when to use the five styles

IMPLEMENTING FAIR-FIGHTING SKILLS

  • Filtering out destructive criticism
  • Levelling unacceptable behaviour
  • Requesting changes
  • Using assertive non verbals
  • Negotiating for win-win outcomes

RESPONDING TO DIFFICULT PEOPLE

  • Identifying signs of resistance
  • Keeping emotions in check
  • Handling criticism, rejection and anger
  • Responding to manipulation