Strong Relationships

Like it or not, a good portion of your success depends on your relationships. If you can build strong, trusting relationships on and off the job, you’ve got it made.

Unfortunately, most people receive little or no training in how to make relationships work. Most training is focused on product knowledge or technical competency, even though, in the end, it’s the relationship that counts the most.

What is needed is an understanding of how rapport is established, respect is built, and recognition is given, for these are the building blocks of every working relationship. In fact, these building blocks will make any relationship more positive, productive, and profitable.

In this programme, you’ll get the tools you need to build your relationships at work and at home. Whether it’s a colleague, customer, or family member, you’ll gain some powerful insights and practical skills that will make a huge difference.

OBJECTIVES:

  • To establish rapport with other people
  • To learn skills for starting and strengthening work relationships
  • To acquire the verbal and non verbal behaviours of an effective listener
  • To develop assertive communication skills that give and receive respect
  • To learn methods for using positive feedback as a reward
  • To understand approaches to meaningful, non-monetary recognition

SAMPLE PROGRAMME OUTLINE

ESTABLISHING RAPPORT

  • Avoiding assumptions that block relationship initiation
  • Respecting differences
  • Learning the steps that start a relationship
  • Taking actions that attract people
  • Eliminating passive and aggressive behaviour
  • Hearing what people really mean but don’t always say
  • Building additional trust

BUILDING RAPPORT

  • Enhancing assertive communication skills
  • Taking leadership actions that inspire others to co-operate
  • Demonstrating belief in others
  • Honouring rights and boundaries
  • Encouraging others with ‘care-filled’ listening
  • Making it “safe” for people to be open and honest
  • Expressing feelings appropriately

GIVING RECOGNITION

  • Finding the good in others
  • Asking ‘brave’ questions
  • Giving people recognition that fits
  • Building feeling of esteem and importance in others
  • Delivering honest praise that impacts behaviour
  • Encouraging interpersonal peer recognition
  • Giving non-monetary rewards