Communication: Sending clear & convincing messages

‘….Being an adept communicator is the keystone of all social skills. Among managers, communications competence strongly distinguishes star performers from average or poor ones; the lack of this ability can torpedo morale....’                      Daniel Goleman

 

Effective communication requires skill. Most company research polls show that improving communication ranks within the top three issues that staff consider in need of improvement.

In this programme, participants will gain valuable insights into the subject and learn to greatly improve their communication skills.

Objectives

To enable participants to:

• understand the purposes of effective communication
• learn a communication system that brings out the best in others
• develop communication strategies that improve work processes, boost performance, and change unproductive behaviour
• create an ethos of respect and trust where people flourish
• increase employee investment in the organisation through excellent communication systems

Communication: Sending Skills

The basic principles of communication are established by examining effective and ineffective ways of sending messages. Verbal and non verbal communication is explored in detail in this context.

Communication: Receiving Skills

The importance of ‘listening’ through attitude, impact on people and working relationships is explored through practical exercises and discussion. Participants examine effective receiving skills.

Effective Communication in Challenging Situations

Participants learn how to communicate messages in a non-confrontational manner in areas such as:

• giving constructive criticism
• getting others to keep commitments
• holding others accountable
• taking actions that build trust