Effective Relationships with your Colleagues & Customers

‘....Traditional manufacturers, salespeople, and retail buyers have had a volume or price focus. They need to be replaced by ‘relationship managers’ with appropriate bedside manners....’            Nirmalya Kumar

Relationships at work do matter. Positive relationships result in much a much happier workforce which in turn elicits greater co-operation and work performance.

In this programme you will get the tools you need to build greater positive relationships at work and at home.

Objectives

To enable participants to:

• develop skills to establish a positive rapport with others
• learn new skills for starting and strengthening work relationships
• learn verbal and non-verbal strategies to enable effective listening
• develop skills to improve communication
• develop skills to establish respect and recognition

Principles of Positive Work Relationships

A framework for the programme is established by providing evidence based criteria for positive work relationships.

Language of Personal Relationships

Recent research on personal relationships is explored which will enable participants to understand and develop more positive personal relationships.

Language of Work Relationships

Using Dr. Zimmerman’s research into effective working relationships, participants will develop an understanding and skills to dramatically improve relationships at work. This section centres on the key elements of effective working relationships which are quite distinct from those we develop essentially for pleasure. They are:

• Respect
• Belonging
• Communication
• Fun
• Tangibles